Licensed Clinical Social Worker (LCSW) Practice Exam

What is the most appropriate action for a social worker who has a client that doesn’t speak English and is accompanied by family members?

1. Ask the family members to translate

2. Request the services of a professional translator

3. Use basic English to communicate

4. Document and refer to another social worker

The correct answer is: Request the services of a professional translator

The most appropriate action for a social worker in this scenario is to request the services of a professional translator. Utilizing a professional ensures that communication is clear and accurate, allowing the social worker to fully understand the client’s needs, concerns, and preferences without any ambiguity that can arise from informal translations. Family members may not be trained in interpretation or may unintentionally introduce bias or misrepresent the client’s feelings. A professional translator is equipped with the skills necessary to convey not only language but also cultural nuances, which can be crucial in a social work setting. This creates a safe atmosphere for the client to express themselves freely and fosters a respectful and supportive environment. In contrast, asking family members to translate can compromise confidentiality and may lead to misunderstandings, as family dynamics and emotions may influence the interpretation. Using basic English to communicate could overlook the client’s needs and may lead to frustration or miscommunication. Documenting and referring to another social worker may not be necessary if effective communication can be established with the help of a professional translator, as it allows for immediate engagement with the client’s situation.